Quality and Feedback
A suggestion or compliment is an opportunity for you to share a comment, opinion or idea about how we can improve something.
These may be provided to us by the following methods:
A complaint is feedback you give us if you are unhappy with any aspect of your engagement with our organisation, our services or our staff.
How can you communicate your complaint?
To be able to manage your complaint appropriately, we will require:
Who reviews the complaint?
Upon receipt, your complaint will be investigated by our management team which will consist of:
How long will the review take and when can I expect the outcome to be communicated?
We aim to have the matter reviewed and communicated in 30 days or less. In some cases, depending on the seriousness of the complaint, early interventions may be implemented prior to the outcome being communicated.
Will my complaint be treated confidentially?
Yes. Only those listed above will be aware of your details. Of course, the person who has had the complaint made against them will be made aware of the nature of the complaint during the course of the investigation but not who has made the complaint.
In all cases, we would like to be given the first opportunity to work with you to resolve the issue.
If you are not satisfied with our response or are not comfortable communicating the issue with us, then you are welcome to contact any of these organisations to discuss the issue.